The moderating role of organizational support in the relationship between job stress and turnover intention among firefighters

Abstract

This study examined the effects of job stress on turnover intention  among firefighters in Vietnam, as well as the moderating role of organizational support in this relationship. Given the high-risk, high-pressure nature of firefighting, understanding the psychological and organizational factors influencing turnover intention is crucial for managing and retaining personnel within the fire service. A cross-sectional study was employed, with data collected from 535 firefighters and analyzed using partial least squares structural equation modeling (PLS-SEM). The results showed that job stress had a statistically significant positive impact on turnover intention, and organizational support was confirmed to play a significant moderating role in this relationship. The study's findings not only contribute theoretically to the field of job stress and turnover intention research but also provide practical implications for managers in developing intervention strategies to reduce turnover intention among firefighters.